Refund policy
Refund policy
Our promise
We want you to love your PawPrint Co apparel. If something is wrong with your order, we will help.
Damaged, defective, or wrong item
If your item arrives damaged, defective, or you received the wrong design or size because of our error, contact us within 30 days of delivery and include clear photos. We will offer a free replacement or a full refund. In these cases you usually do not need to return the item unless we ask you to.
Returns (change of mind)
Because items are made to order, we only accept returns for change-of-mind or wrong size you ordered if:
- You contact us within 30 days of delivery
- The item is unworn, unwashed, and in original condition
If we approve the return, you pay return shipping. Once we receive and inspect the item, refunds go back to your original payment method within 5–7 business days (your bank may take longer to show the refund).
Non-returnable
- Gift cards
- Personalized/custom products (unless there is a printing or manufacturing defect)
How to contact us
Start a return or report a problem through the Contact page: https://getpawprint.store
Please include your order number and a short description of the issue.